Responsible Gaming
rbakee puts your well-being first. We provide every player in Bangladesh with the tools, information, and support needed to keep gambling fun, safe, and fully in your control.
Gambling on rbakee is designed to be an enjoyable and entertaining experience. For the vast majority of our players across Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna — it stays exactly that. However, we also understand that for some individuals, gambling can become more than just entertainment. Problem gambling is a real and serious issue, and rbakee is committed to providing every player with the resources they need to stay in control.
This page outlines the responsible gaming tools available on the rbakee platform, explains the warning signs of problem gambling, and provides guidance on where to seek help. We encourage all players to read this information carefully and to make active use of the tools available to them.
rbakee enforces a strict 21+ age policy on all accounts. We verify the age and identity of all players during the registration process, and we reserve the right to request additional documentation at any time. Any account found to belong to a player under the age of 21 will be closed immediately and all funds returned to their source.
Our Core Commitments
21+ Enforced
Age verification is mandatory for every rbakee account. No exceptions, no workarounds.
Deposit Limits
Set daily, weekly, or monthly deposit caps to keep your spending within a budget you are comfortable with.
Time-Out Tools
Take a short break from the platform for 24 hours, 7 days, or up to 30 days with a single request.
Self-Exclusion
Permanently or temporarily block your access to rbakee if you feel gambling is getting out of hand.
Activity Tracking
Review your full betting history, session durations, and net win/loss figures directly in your account dashboard.
24/7 Support
Our support team is available round the clock, Bangladesh Standard Time, to help with any responsible gaming request.
Player Protection Tools
rbakee offers a comprehensive set of player protection tools that you can activate directly from your account settings or by contacting our support team at [email protected]. These tools are free, available to all registered players, and can be applied immediately upon request.
Deposit Limits
Set a maximum amount you can deposit over a defined period — daily (e.g., ৳1,000/day), weekly (e.g., ৳5,000/week), or monthly (e.g., ৳15,000/month). Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a 7-day cooling-off period before it comes into force, giving you time to reflect.
Available in Account SettingsLoss Limits
Define the maximum net amount you are willing to lose within a set time period. If your losses reach the limit you have chosen, your account will be automatically restricted from placing further bets until the period resets. Like deposit limits, reductions apply instantly and increases require a 7-day review window.
Available in Account SettingsSession Time Limits
Set a maximum duration for each playing session — for example, 30 minutes, 1 hour, or 2 hours. When your session limit is reached, rbakee will automatically log you out and display a reminder about responsible gaming. Session limits help prevent extended play driven by emotion rather than intention.
Available in Account SettingsCooling-Off / Time-Out
If you feel you need a short break, you can activate a time-out period of 24 hours, 48 hours, 7 days, or up to 30 days. During a time-out, your account is suspended and you cannot log in, place bets, or make deposits. You will continue to receive withdrawal access for any funds already in your account. Time-outs cannot be reversed once activated.
Irreversible Once SetSelf-Exclusion
Self-exclusion is a longer-term measure for players who feel they need to step away from gambling entirely. You can self-exclude for periods of 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is closed, all marketing communications are stopped immediately, and you will not be able to re-register until the exclusion period has fully elapsed and you have made a written request to reactivate. Permanent self-exclusion cannot be reversed. To activate self-exclusion, contact [email protected] with the subject "Self-Exclusion Request".
Contact Support to ActivateReality Checks
Enable reality check notifications to receive an on-screen reminder at regular intervals (every 30, 60, or 90 minutes) showing you how long you have been playing, how much you have wagered, and your current net position. These pop-up reminders are designed to keep you grounded and aware of your actual gambling activity in real time.
Available in Account SettingsHow to activate any tool: Log in to your rbakee account and navigate to Account Settings > Responsible Gaming. All tools listed above are accessible from that screen. Alternatively, email [email protected] with your request and our team will apply it to your account within 1 hour, 24 hours a day, 7 days a week (BST, UTC+6).
Warning Signs of Problem Gambling
Problem gambling does not always look the same for every person, and it can develop gradually over time. The following warning signs may indicate that gambling is starting to have a negative impact on your life. If you recognise any of these patterns — in yourself or in someone you care about — we strongly encourage you to use the tools above or reach out to support immediately.
- Spending more money on gambling than you can afford to lose, or regularly exceeding the budget you set for yourself.
- Chasing losses — placing larger bets to try to win back money you have already lost.
- Feeling restless, irritable, or anxious when you are not able to gamble, or when you try to reduce how much you gamble.
- Lying to family members, friends, or colleagues about how much time or money you spend gambling.
- Gambling to escape stress, depression, anxiety, or other emotional difficulties rather than for entertainment.
- Neglecting work, studies, family responsibilities, or personal relationships because of time spent gambling.
- Borrowing money, selling possessions, or taking out loans to fund gambling activity.
- Making repeated unsuccessful attempts to cut back or stop gambling entirely.
- Thinking about gambling constantly — planning the next session, calculating odds, or reliving past wins or losses throughout the day.
- Continuing to gamble even after experiencing serious financial, personal, or professional consequences as a result.
If you recognise three or more of the above signs, it is a strong indicator that gambling may have moved beyond entertainment into problem territory. Please contact our support team right away or consider activating self-exclusion. You are not alone, and help is available.
How to Get Help
Taking the first step toward getting help is the most important action you can take. rbakee's support team is here to assist you with activating any protective tool, closing your account, or simply talking through your concerns. All responsible gaming requests are handled with complete confidentiality and without judgment.
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1
Recognise the issue
Acknowledge that gambling may be causing problems in your life. Reviewing the warning signs above is a good starting point. Honest self-assessment is the foundation of recovery.
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Use the tools immediately
Log in to your rbakee account and activate a deposit limit, time-out, or self-exclusion right away. These tools take effect immediately and do not require any waiting period.
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3
Contact rbakee Support
Email [email protected] with the subject line "Responsible Gaming Help". Our team will respond within 1 hour and can assist with account closure, self-exclusion, fund withdrawal, and referrals to additional resources.
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4
Talk to someone you trust
Sharing your experience with a trusted friend, family member, or counsellor can significantly reduce the emotional burden of problem gambling. You do not need to manage this alone.
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5
Seek professional support
Professional counselling and therapy can be highly effective for problem gambling. Ask your doctor or a mental health professional in Dhaka, Chittagong, Sylhet, or your local area for a referral to an appropriate service.
rbakee Responsible Gaming Team
Available 24 hours a day, 7 days a week. All requests handled in strict confidence. Response within 1 hour guaranteed.
[email protected]Protecting Vulnerable Players
rbakee takes its responsibility to protect vulnerable individuals seriously. In addition to the player-controlled tools described above, rbakee's internal monitoring systems actively flag accounts that display patterns associated with problem gambling — such as unusually long sessions, rapid escalation of bet sizes, or repeated attempts to bypass deposit limits. When such patterns are detected, our responsible gaming team may proactively reach out to the player concerned.
If you are concerned that a family member or friend is gambling problematically on the rbakee platform, please contact us at [email protected]. While we are bound by strict data privacy obligations and cannot share details of another player's account, we can take steps to review the account in question and apply appropriate protections if warranted.
Parental controls: If you share a device with children or young adults, we strongly recommend using your device's built-in parental control features to restrict access to gambling websites. Never share your rbakee login credentials with anyone, and always log out of your account when your session ends. rbakee never stores payment credentials in a form that could be reused without your authorisation.
Our Responsible Gaming Pledge
rbakee pledges to maintain a gaming environment that is fair, transparent, and safe for every player in Bangladesh. We will never market gambling products to individuals who have self-excluded or requested a time-out. We will never encourage players to chase losses or to gamble beyond their means. We will never offer bonuses or promotions designed to undermine a player's responsible gaming settings.
We invest continuously in the improvement of our responsible gaming tools and in the training of our support staff to handle sensitive situations with empathy and professionalism. Player protection is not an afterthought at rbakee — it is a core part of how we operate.
Gambling should always be a choice made freely, with full awareness of the risks involved, and with money that you can genuinely afford to lose. If it ever stops feeling that way, rbakee is here to help you step back.
Explore rbakee Responsibly
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