Privacy Policy

1. Personal Data We Collect

rbakee collects personal data through several means: directly from you when you register or interact with the platform, automatically as you browse or use our services, and in some cases from trusted third-party verification partners. The categories of personal data we collect are set out below.

You are not obligated to provide all requested data, but failure to provide information required for identity verification or payment processing may limit your access to certain features, including the ability to make withdrawals.

2. How We Use Your Personal Data

rbakee processes your personal data only where we have a lawful basis to do so. The primary purposes for which we use your data are described below:

• Account creation and management: To register your account, verify your identity, maintain your account settings, and provide you with access to the rbakee platform and all its features.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. All payment data is handled using secure, encrypted channels.
• Age and identity verification: To confirm that all players are aged 21 or above and to fulfil our know-your-customer (KYC) obligations. rbakee strictly enforces the 21+ age requirement and uses your identity documents solely for this purpose.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other illegal activities. This includes automated monitoring of login patterns, transaction volumes, and betting behaviour.
• Legal and regulatory compliance: To meet applicable legal obligations including anti-money-laundering (AML) checks, record-keeping requirements, and the provision of data to competent authorities when required by law.
• Platform improvement: To analyse how players use the platform, identify technical issues, and improve the overall product experience. This analysis uses aggregated and anonymised data wherever possible.
• Customer support: To respond to your enquiries, process complaints, and resolve disputes in a timely manner. Support communications are retained for quality assurance purposes.
• Responsible gaming: To monitor gambling behaviour and identify players who may be at risk of problem gambling, and to enforce self-exclusion, cooling-off, and deposit limit settings you have activated on your account.
• Marketing communications: To send you promotional offers, bonus notifications, and event updates — only where you have given explicit consent to receive such communications. You may withdraw this consent at any time via your account settings or by contacting support.

3. Cookies and Tracking Technologies

rbakee uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse platform usage. A cookie is a small text file placed on your device by a website server. Cookies themselves do not contain personally identifiable information, but they may be linked to personal data we hold about you.

The types of cookies rbakee uses include:

• Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. They cannot be disabled without impairing core functionality.
• Performance and analytics cookies: Used to collect anonymised information about how visitors use the platform, which pages are visited most often, and where errors occur. This data helps us improve platform performance and user experience.
• Functional cookies: Allow the platform to remember choices you have made, such as your preferred language, display settings, or responsible gaming limits, so you do not need to re-enter them each visit.
• Security cookies: Used to detect fraudulent login attempts, protect against cross-site request forgery (CSRF), and enforce session security.

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the rbakee platform. Strictly necessary cookies cannot be declined and remain active during your session regardless of your browser settings.

4. Sharing Your Personal Data

rbakee does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your personal data with third parties only in the following limited circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks receive only the minimum data necessary to process your transactions. These providers operate under their own data protection obligations and are contractually required to handle your data securely.
• Identity verification partners: Third-party KYC and age-verification service providers may receive your identity documents and personal details solely for the purpose of completing the verification process. These partners are bound by strict confidentiality agreements.
• Game technology providers: Software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised player session data necessary to deliver and maintain their game content on the rbakee platform. No personally identifiable data is shared beyond what is technically required.
• Legal and regulatory authorities: rbakee may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other government bodies in Bangladesh or internationally where required by applicable law, court order, or regulatory instruction. Where legally permissible, rbakee will notify you of such disclosure.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of rbakee's business, your personal data may be transferred to the acquiring entity. You will be notified in advance of any such transfer and given the opportunity to request deletion of your data if you do not consent.

5. Data Retention

rbakee retains your personal data for as long as your account remains active and for a period thereafter as required to meet our legal, regulatory, and operational obligations. The general retention periods we apply are as follows:

• Active account data: Retained for the full duration of your account being open on the rbakee platform.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction, in line with anti-money-laundering record-keeping requirements.
• Identity verification documents: Retained for a minimum of five (5) years from the date of verification or from the date your account is closed, whichever is later.
• Support and communications records: Retained for a minimum of two (2) years from the date of the communication, for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained for as long as you have an active account or until you withdraw your marketing consent, whichever comes first.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and analytical purposes.

6. Your Data Rights

As a player on the rbakee platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and a description of your request. We will acknowledge your request within 2 business days and resolve it within 30 calendar days.

• Right of access: You may request a copy of the personal data rbakee holds about you, along with information about how it is processed and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. Account profile data (such as email address and mobile number) can also be updated directly via your account settings.
• Right to erasure: You may request that we delete your personal data. Note that this right is subject to exceptions — we may be required to retain certain data to comply with legal obligations (e.g., AML record-keeping) even after your account is closed.
• Right to restrict processing: In certain circumstances you may request that we temporarily suspend the processing of your personal data while a query or dispute is being resolved.
• Right to data portability: You may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.
• Right to object: You may object to processing of your personal data where it is based on legitimate interests, particularly in relation to direct marketing or profiling activities.

7. Data Security

rbakee takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data from unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the rbakee platform.
• Encrypted storage of all sensitive data at rest, including identity documents and financial records.
• Hashed and salted storage of account passwords — rbakee staff cannot view your password in plain text.
• Two-factor authentication (2FA) available for all player accounts to add an additional layer of login security.
• Role-based access controls ensuring that only authorised rbakee staff can access personal data, and only to the extent required for their specific role.
• Regular internal security reviews and vulnerability assessments of the platform infrastructure.
• Automated monitoring for unusual account activity, suspicious login attempts, and anomalous transaction patterns.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, rbakee will notify you promptly in accordance with applicable notification obligations and will take immediate steps to contain and remediate the breach.

8. Minimum Age and Children's Privacy

The rbakee platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that an account has been registered by or on behalf of a person under 21, we will immediately close the account, delete all associated personal data to the extent permitted by law, and return any deposited funds to their source.

If you believe that a minor has registered an account or provided personal data to rbakee, please notify us immediately at [email protected] so that we can investigate and take appropriate action.

9. Third-Party Services and Links

The rbakee platform may contain references to third-party payment providers and game studios. These third parties operate their own platforms and privacy practices, which are independent of rbakee. rbakee is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of rbakee.

rbakee does not embed third-party advertising networks, social media tracking pixels, or external analytics services that would share your behavioural data with parties outside the rbakee platform ecosystem without your explicit consent.

10. Updates to This Privacy Policy

rbakee may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will post the updated version on this page with a revised "Last Updated" date. Where changes are significant, we may also notify registered players by email or via an in-platform notification.

We encourage you to review this Policy periodically to stay informed about how rbakee handles your personal data. Your continued use of the platform following the publication of any update constitutes acceptance of the revised Policy.

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way rbakee handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]

Please include "Privacy Policy Enquiry" in the subject line of your email, along with your registered username and a clear description of your query or request. We aim to acknowledge all privacy-related correspondence within 2 business days and to provide a full response within 30 calendar days.